Returns Policy

Unfortunately, earrings are nonrefundable due to hygiene reasons, but all other items are. Terms and conditions for a valid refund below:

• Items have to be returned within 14 days of postage arrival date
• Please note, returns are not free and are paid for by the customer
• Please obtain proof of postage to avoid any disputes if it is sent out of return timescale or missing postage.
• All items must be in original condition, unworn with its original packaging. If item arrives faulty because of poor packaging, we cannot accept responsibility for this, and a return will not be processed.
• All returns will be inspected that all requirements are met otherwise a return will not be issued.
• Unfortunately, we do not accept exchanges. If you have ordered the wrong ring size, please contact us and we will get this sorted for you.

We aim to process refunds in to your bank account within 10 days of receipt back to the warehouse.

Please return your item to the below address:

SAITH JEWELLERY

Big Yellow Sheen

197 Lower Richmond Rd

Richmond

TW9 4LN

Faulty Products

We are very sorry if you receive your item and it is faulty. Please contact us immediately on customer@saith-jewellery.com so we can complete the next steps. We may ask you to provide images, or to send the item back to us for inspection.